FAQ — Social Media Growth Services South Africa | EnergelBoost

Question 1

How long does delivery take?

Accepted Answer

Most orders begin processing within 1 hour of payment confirmation. Full delivery typically takes 24–72 hours depending on the quantity ordered and the platform. Larger orders may take up to 5 days.

Question 2

Will I receive all my engagement at once?

Accepted Answer

No — we deliver gradually and naturally over the delivery window. This drip-feed approach mimics organic growth and keeps your account safe from sudden spikes that could trigger platform reviews.

Question 3

Do I need to keep my account public during delivery?

Accepted Answer

Yes. Your profile or post must be set to public while we deliver. Once delivery is complete you can switch back to private if you prefer.

Question 4

What if my order is not fully delivered?

Accepted Answer

Contact us via the form below or on WhatsApp (+27766244050) and we will investigate immediately. We offer refills or refunds for any shortfall.

Question 5

Is this safe for my account?

Accepted Answer

Yes. We use only real, active accounts and gradual delivery to stay within platform guidelines. We never use bots or fake profiles that could put your account at risk.

Question 6

Do you need my password?

Accepted Answer

Never. We only need the public URL of your post, video, or profile. Your login credentials stay completely private.

Question 7

Can my account get banned?

Accepted Answer

Our methods are designed to be safe and compliant. We use real accounts and natural delivery patterns. While no service can guarantee zero risk, our track record shows a very high safety rate.

Question 8

What happens if followers or likes drop after delivery?

Accepted Answer

A small natural drop-off can occur over time as inactive accounts are periodically cleaned by platforms. We offer a refill guarantee — contact us and we will top up your order at no extra charge.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, Amex) as well as PayPal, processed securely through Stripe. All transactions are protected by 256-bit SSL encryption.

Question 10

Is my payment information secure?

Accepted Answer

Yes. All payments are processed by Stripe — a PCI-DSS Level 1 certified payment processor. We never store your card details on our servers.

Question 11

Can I get a refund?

Accepted Answer

If your order is not delivered as described, we will offer a refund or refill. Please contact us within 7 days of your order date with your order details.

Question 12

Are there any hidden fees or subscriptions?

Accepted Answer

No. All our services are one-time payments unless you choose a monthly YouTube bundle. There are no hidden fees, no auto-renewals, and no subscriptions unless you explicitly sign up for one.

Question 13

Which platforms do you support?

Accepted Answer

We currently support Instagram, Facebook, YouTube, and Twitter / X. Each platform has its own range of services including likes, comments, followers/subscribers, views, and SEO optimisation.

Question 14

What is the minimum and maximum order size?

Accepted Answer

Minimum orders start at 100 units (or 50 for comments and subscribers). Maximum orders go up to 10,000 units per service. For larger custom orders, contact us directly.

Question 15

What does SEO Optimisation include?

Accepted Answer

Our per-post SEO service optimises your caption, hashtags, and metadata to maximise discoverability in platform search results and recommendations.

Question 16

What are the YouTube bundles?

Accepted Answer

Our YouTube bundles (Standard R1,000 / Advanced R2,000 / Premium R3,000 per month) combine watch hours, subscribers, and SEO optimisation into a single monthly package designed to help channels reach monetisation thresholds.

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